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Customer Care Manager - Mirza Shirazi Office

Tehran | Marketing and Communications

As Bazaar's Customer Care Manager, your main responsibility will be improving customer satisfaction. This goal leads you to the following tasks:

  • Making the best experience for Bazaar’s users by solving problems, answering questions and investigating complaints.
  • Develop service procedures, policies and standards
  • Analyzing relevant data to determine customer service outputs.
  • Improving customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results.
  • Maintaining a close contact with the product and the product managers to get updated about changes in the product.
  • Analysis of users’ problems and offering solutions to product managers to improve product UX.
Requirements
  • Previous customer service experience.
  • Listening skills, to understand exactly what customers require;
  • Problem-solving skills;
  • In-depth knowledge of customer service principles and practices.
  • Communication skills that allows to inform, help and advise customers clearly and to liaise effectively with other involved professionals.
  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;
  • Motivational skills and an ability to supervise and lead a team.
  • Creative thinking, to be able to come up with new ideas to improve customer service standards;
  • Ability to work well under pressure;
  • Organizational and planning skills to develop customer services policies;
Benefits
  • Flexible working hours.
  • Appropriate and on-time payment.
  • Benefits of remote work except meetings
  • Talented colleagues and interesting work environment
  • Supplementary health insurance
  • Various on-site entertainments