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Customer Care Supervisor- Karnameh

Tehran | Operation | Full-time

As Karnameh's Customer Care Supervisor, your main responsibility will be improving customer satisfaction. This goal leads you to the following tasks:

  • Making the best experience for Bazaar’s users by solving problems, answering questions and investigating complaints.
  • Developing service procedures, policies and standards.
  • Analyzing relevant data to determine customer service outputs.
  • Improving customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results.
  • Analysis of users’ problems and offering solutions to product managers to improve product UX.
Requirements
  • Previous customer service experience.
  • Listening skills, to understand exactly what customers require.
  • Problem-solving skills.
  • Interview skills.
  • In-depth knowledge of customer service principles and practices.
  • Communication skills that allows to inform, help and advise customers clearly and to liaise effectively with other involved professionals.
  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
  • Motivational skills and an ability to supervise and lead a team.
  • Creative thinking, to be able to come up with new ideas to improve customer service standards.
  • Ability to work well under pressure.
  • Organizational and planning skills to develop customer service policies.
Benefits
  • Appropriate and on-time payment.
  • Talented colleague and interesting work environment.
  • Supplementary health insurance.
  • loans to employees.