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NOC Technician - CafeBazaar Cloud

Tehran | Engineering | Full-time

As a member of the NOC team, you will be at the forefront of cloud technologies, assisting companies that are taking advantage of a growing set of services and features to run their mission-critical applications. The NOC technicians ensure services operate properly and create strategies to address technological problems when they occur. They monitor and maintain networks, bare metals, virtual machines, and other services.


Responsibilities:

  • Monitor, troubleshoot and maintain services, systems and networks
  • Triage support tickets via email, phone, and ticketing system
  • Provide support and insight to staff and customers, including procedural documentation and relevant reports
  • Work continuously on a task until completion or referral to third parties
  • Rapidly establish a good working relationship with staff and customers
  • Mentor and develop junior staff members
  • Ensure timely communication and drive technical issues towards closure
Requirements
  • TCP/IP networking fundamentals
  • Basic Linux system knowledge
  • English verbal and written communication skills
  • Experience in customer service
  • Strong multi-tasking skills
  • Open to working shifts and available for an on-call rotation (24/7/365)


Preferred (bonus)

  • Knowledge of cloud computing concepts
  • Experience in scripting/programming
  • Automating NOC repeatable tasks
Benefits
  • Flexible working hours
  • Appropriate and on-time payment
  • Stock options for all employees
  • Talented colleagues and interesting work environment
  • Supplementary health insurance
  • Generous low-interest loans to employees
  • Various on-site entertainments