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Operational Excellence Specialist

Tehran | Operation | Full-time

We are looking for an operational excellence specialist with an interest in working with data and communicating with people.
Operational excellence specialist main responsibility is to make sure that quality of our service meets the standards.

Responsibilities:

  • Coordination with Operations teams to ensure that all processes work effectively
  • Develop insightful performance reports and suggest improvement opportunities
  • Responsible for service monitoring and quality throughout the defined process
  • Analyze and suggest possible scenarios as a means of reaching our product's KPI
  • Validate results to assure compliance with industry standards and/or specific project requirements
  • Provide necessary and required data for executive planning
  • Ensure the correct guidelines are met during the processes
Requirements
  • Analytical thinking and process-based problem-solving abilities
  • Experience in using databases in a business environment and developing insights across various areas of customer-related data
  • Effective communication skills
  • Flexible, responsible, disciplined and consistent
  • Detail-oriented with the ability to see how the details fit into the overall bigger picture
  • Having a focused mind and being able to multitask
  • Ability to create dashboards, and make queries using SQL server
  • Familiar with Microsoft Office and Google Drive

Related job experience is a plus.

Benefits
  • Appropriate and on-time payment
  • Benefits of remote work except meetings
  • Talented colleagues and interesting work environment
  • Supplementary health insurance
  • Generous low-interest loans to employees
  • Various on-site entertainments