Operations Manager - Pishgaman

Tehran | Operation | Full-time

- Planning and leading operations team members in order to achieve their aggressive SLAs and quality objectives

- Ensuring the correct guidelines are met through regular performance enablement (QA)

- Developing insightful periodic performance reports

- Providing necessary and required data for executive planning

- Forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective


- Planning and reviewing compensation actions, enforcing policies and procedures

- Building and maintaining an amazing team culture

- Building and refining training materials


- Analytical thinking and process-based problem-solving abilities.

- Excellent conceptual, written and verbal communications skills.

- Ability to establish relationships across channels and functions to drive success.

- Flexible and able to deal with ambiguity, uncertainty and adapt to changing priorities.

- Excellent analytical skills and advanced aptitude with spreadsheets and database technologies.

- Enthusiastic and self-motivated.

- Detail-oriented with the ability to see how the details fit into the overall bigger picture.

  • Appropriate and on-time payment.
  • Talented colleague and interesting work environment.
  • Supplementary health insurance.
  • loans to employees.